Sweet Keto Fix Refunds & Return Policy

My Refund & Return Policy

  • If I provide special/personalized decorations specifically for your order, you will be charged additionally for personalized items/decorations.

  • Since I work a job outside of baking, following our scheduled pick-up time is a MUST. I also simply do not have space in my home to hold onto orders.

  • I require payment upfront upon ordering. If you happen to be an hour or more late, I will charge a $5 holding fee per hour and your order will not be given until this fee is paid. If you are a no call/no show after 1 day of waiting for you, your order will be canceled.

Refunds/Store Credit:

  • Once you or a designated party has picked up an order and signed for it, I relinquish responsibility for the order. Refunds requested after your order has been signed for will not be honored. I am also not responsible for any damages that occur after your order is signed.

  • Flavor and texture is subjective. Since I make Keto baked goods, I expect those ordering from me to be aware that taste will be slightly different than non-keto baked goods. I make everything from scratch and I bake to order. Full refunds requested due to flavor or texture will not be honored. You may qualify for a partial refund of the total amount paid in the form of store credit if the product is brought back and the quality of the flavor or texture is determined to not meet my standards. Pizza dough does not qualify for a refund.

  • Cupcakes, cookies, and whoopie pies must be brought back to me within 24 hours of pick up – please call or text me promptly to let me know of the issue. Quality determination is at the sole discretion of me, the owner of Sweet Keto Fix.

  • Please understand that I cannot issue refunds for baked goods that are not returned. Amount of store credit is based on the amount of the product returned to me and what I determine the quality to be. Store credit of any kind will not be issued if you do not contact me directly by phone within 24 hours of pick up.

Placing orders with me is your automatic agreement to this policy.